FAQ

🛍️ Orders & Shipping

Q: How can I place an order?
A: Simply browse our collections, add your favorite products to the cart, and proceed to checkout. You can pay securely using your preferred payment method.

Q: Do you offer international shipping?
A: Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be displayed at checkout.

Q: How long does delivery take?
A: Orders are usually processed within 1–2 business days. Delivery typically takes 3–7 business days, depending on your location.

Q: How can I track my order?
A: Once your order is shipped, you’ll receive a confirmation email with a tracking link so you can follow your package in real time.

💄 Products & Quality

Q: Are your products authentic?
A: Absolutely! All our beauty and personal care products are 100% authentic and sourced from trusted brands and suppliers.

Q: Do you offer organic or cruelty-free options?
A: Yes! We carry a wide selection of organic, vegan, and cruelty-free products to match your lifestyle and values.

Q: How can I choose the right product for my skin type?
A: Each product page includes detailed descriptions and usage tips. If you’re not sure, feel free to contact our support team for personalized recommendations.

🔁 Returns & Refunds

Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused, unopened items in their original packaging. Please contact us before returning any product.

Q: How do I request a refund?
A: Once we receive and inspect your returned item, we’ll issue a refund to your original payment method. Refunds are usually processed within 3–5 business days.

💬 Customer Support

Q: How can I contact you?
A: You can reach our customer support team by email at contact@bellaraofficial.com or through our Contact Us page. We typically respond within 24 hours.

Q: What if I receive a damaged or incorrect item?
A: We’re sorry for the inconvenience! Please contact us immediately with your order number and a photo of the item — we’ll replace it as quickly as possible.

💝 About Us

Q: Why shop at Bellara ?
A: Because we care about quality, authenticity, and your satisfaction. We handpick every product to help you look and feel your best — inside and out.